We understand the importance of having the right parts, available in the right place, at the right time. Working in close collaboration with our customers we have now developed a Spares Transformation Programme (STP) to further improve our customer response times.
This programme will streamline our operations to reduce lead-times, increase spares availability, and allow customers to track the status of their spares delivery in real-time.
To support the programme, we have opened a dedicated Marine Parts Service Centre (MPSC) to process spares quotations and orders centrally. This is underpinned by an improved logistics and IT infrastructure, which will enable us to deliver high-quality support to our customers, wherever they are in the world.
Our local representatives will continue to respond to your support requirements 24/7. If you would like to learn more about how this enhanced service delivery will benefit you, please contact your nearest Rolls-Royce Office