Services | Rolls-Royce

Alert

Our highly qualified technical support teams are available 24/7 to support you and your vessel, wherever you are in the world. For technical assistance on any of our products please contact:

Americas: +1 312 725 5727
Asia Pacific: +65 6818 5665
Europe, Middle East & Africa: +31 20 700 6474
Email: [email protected]

VESSEL GENERAL PERMIT

Under US Environmental Protection Agency (EPA) rules, operating equipment (where oil-to-sea discharges are possible) on vessels frequenting US waters must use bio-degradable lubricants or have a Vessel General Permit (VGP) in place.

Operators can request a letter from Rolls-Royce regarding their vessel status to meet VGP requirements. Please complete the form below as fully as possible.

VGP form

Upgrades

Our products are designed to remain in service for several decades. To ensure these products maintain the highest level of operational safety and productivity, we provide equipment upgrades as part of our lifecycle-management. Older vessels with earlier generation equipment can benefit from advances in technology to remain competitive in their markets.

Customer product training

Ensuring your crew are properly trained reduces operational risk and downtime, maximising your return on asset investment.

From hands on experience on full sized products in our training workshops, to experiencing real life scenarios in our virtual reality simulators all of our courses are designed to focus on safe and efficient operation and maintenance of your Rolls-Royce equipment.

Find your ideal training solution

Power by the Hour

Our Power by the Hour service agreement provides you with peace of mind through risk sharing and predictable costs. Other benefits include reduced lifecycle cost of equipment, improved performance and guaranteed availability.

Contact us to discuss your requirements

Energy management

Reducing energy consumption and meeting environmental regulations

An advanced awareness system which helps to improve the crew’s awareness of their ship’s performance and supports environmental compliance.

Learn more about energy management

Equipment health management

Our equipment health management solution captures and records data to support predictive maintenance, prevention of unplanned maintenance and maximisation of operational ability.

Learn more about our equipment health management solutions

Spares

The use of genuine OEM spares is important for keeping your equipment operating efficiently, and we understand the importance of having the right parts available in the right place, at the right time.

For spares enquiries please contact our 24/7 technical support team

Field service

We understand how important it is for operators to have access to the right technical competences when they are required. We are therefore continuing to attract and develop the best talent.

As we have a very broad product base our service engineers specialise in one or two core products, with problem solving skills honed during regular training at our factories. Service managers can select the right mix of skills for each job and our service teams are used to working to tight timescales.

View global service and support contact details